Legal agreement governing your use of rp369 gaming services. Please read these terms carefully before creating an account or using our platform. By accessing or using rp369, you agree to be bound by these Terms & Conditions.
Last Updated: January 15, 2026 | Effective Date: January 15, 2026
These Terms & Conditions constitute a legally binding agreement between you (the "Player" or "User") and rp369 (the "Platform", "We", "Us", or "Our"). By creating an account, depositing funds, or placing any bet or wager on the rp369 platform, you acknowledge that you have read, understood, and agree to be bound by all terms outlined in this document.
If you do not agree with any provision of these Terms & Conditions, you must not use our services and should immediately discontinue access to the rp369 platform.
For the purposes of these Terms & Conditions, the following definitions apply:
You must be at least 21 years of age to register an account and use rp369 services. This age requirement complies with Indonesian legal standards for online gaming participation. By creating an account, you represent and warrant that you are 21 years or older. rp369 reserves the right to request proof of age at any time and may suspend or terminate accounts unable to provide satisfactory age verification.
The rp369 platform is designed for players residing in Indonesia. You must be physically located within Indonesian territory when accessing our services. Players accessing the platform from restricted jurisdictions or using VPN services to circumvent geographic restrictions may have their accounts suspended or terminated without prior notice.
You must have full legal capacity to enter into binding contracts under Indonesian law. You confirm that you are not under any legal disability, restriction, or prohibition that would prevent you from entering into this agreement or using online gaming services.
Each Player is permitted to maintain only one account on the rp369 platform. Multiple accounts registered by the same individual, household, IP address, or device are strictly prohibited. Detection of duplicate accounts may result in closure of all associated accounts and forfeiture of balances and bonuses.
Identity Verification: rp369 requires KYC verification for all accounts. You must provide valid Indonesian identification documents (KTP - National Identity Card) to complete account verification before processing withdrawal requests.
To create an rp369 account, you must complete the registration form with accurate, current, and complete information including your full legal name (as it appears on your KTP), date of birth, residential address, email address, and phone number. Providing false, incomplete, or misleading information constitutes a material breach of these Terms and may result in immediate account suspension or termination.
During registration, you will create a username and password for your account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account, whether authorized by you or not. You agree to notify rp369 immediately of any unauthorized access or use of your account.
rp369 may require verification of your email address and mobile phone number during or after registration. You must have exclusive access to the email address and phone number provided, as these will be used for account security communications, transaction confirmations, and promotional notifications.
To complete account verification and enable withdrawal functionality, you must submit the following documents:
All submitted documents must be clear, legible, and show all four corners of the document. rp369 reserves the right to request additional documentation if initial submissions are unclear or insufficient for verification purposes.
You are required to create a strong password meeting minimum security requirements (minimum 8 characters, including uppercase and lowercase letters, numbers, and special characters). You must not share your password with any third party or allow others to access your account. rp369 will never ask you to disclose your password via email, phone, or live chat.
You are responsible for monitoring all activity on your account. You should regularly review your transaction history, betting activity, and account balance. Any discrepancies, unauthorized transactions, or suspicious activity must be reported to rp369 customer support immediately.
You are responsible for ensuring that devices used to access your rp369 account (computers, smartphones, tablets) are secure, protected by updated antivirus software, and not accessible to unauthorized users. Always log out of your account when using shared or public devices.
If you suspect your account has been compromised, accessed without authorization, or if your login credentials have been stolen, you must immediately contact rp369 customer support to freeze your account and prevent unauthorized transactions. rp369 is not liable for losses resulting from unauthorized access if you have failed to maintain adequate account security or have shared your credentials with others.
rp369 accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), Indonesian e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and international payment cards (Visa, Mastercard). All deposits must originate from payment sources registered in your name and matching your verified account details.
Minimum deposit amount is Rp 50,000 per transaction. Maximum deposit limits vary by payment method and account verification status. Newly registered accounts may be subject to lower deposit limits until KYC verification is completed. Verified accounts enjoy higher deposit and withdrawal limits as detailed in your account dashboard.
Deposits via Indonesian bank transfers and e-wallets typically process instantly and appear in your account balance within seconds to 5 minutes. During periods of high transaction volume or bank maintenance windows, deposits may take up to 15 minutes. If your deposit does not appear within 30 minutes, contact customer support with your transaction reference number.
Withdrawal requests can only be processed to bank accounts or payment methods registered in your name and verified during the KYC process. You cannot withdraw funds to third-party accounts. Withdrawals are subject to identity verification, transaction review for security purposes, and completion of any applicable bonus wagering requirements.
Verified accounts with completed KYC documentation receive withdrawals within 1-4 hours during business hours (09:00-21:00 WIB, Monday through Sunday). Withdrawals requested outside business hours or during Indonesian bank holidays will be processed on the next business day. First-time withdrawals may require additional verification and take up to 24 hours.
rp369 does not charge withdrawal fees for standard bank transfer withdrawals. However, your receiving bank may impose incoming transfer fees which are deducted by the bank before funds reach your account. E-wallet withdrawals may be subject to processing fees charged by the e-wallet provider.
In accordance with anti-money laundering regulations, you must wager deposited funds at least once (1x rollover) before withdrawal eligibility. Deposits used exclusively for withdrawal without gaming activity may be declined or subject to administrative fees. rp369 reserves the right to conduct enhanced due diligence on large or suspicious transactions and may request additional documentation to verify the source of funds.
Bonuses and promotions are offered at rp369's sole discretion and may be subject to specific eligibility criteria including account verification status, minimum deposit requirements, geographic location, and compliance with promotional terms. Only one bonus can be active per account at any given time unless explicitly stated otherwise in the promotion terms.
All bonuses are subject to wagering requirements (also called rollover or turnover requirements) which must be completed before bonus funds or winnings derived from bonus funds become eligible for withdrawal. Wagering requirements are expressed as a multiple of the bonus amount (e.g., 10x wagering on a Rp 100,000 bonus requires Rp 1,000,000 in total bets before withdrawal eligibility).
Different game types contribute differently toward wagering requirements. Typically, slots contribute 100%, table games and live dealer games contribute 10-20%, and sports bets at odds below a certain threshold may not contribute or contribute at reduced rates. Specific contribution percentages are detailed in each promotion's terms and conditions.
rp369 reserves the right to void bonuses, withhold winnings, and terminate accounts if bonus abuse is detected. Prohibited activities include but are not limited to: creating multiple accounts to claim bonuses repeatedly, collusion with other players to manipulate outcomes, using betting strategies designed to exploit bonus structures (e.g., hedge betting, low-risk betting), and any other activity deemed to violate the spirit of promotional offers.
If you request a withdrawal before completing wagering requirements, any active bonus balance and winnings derived from bonus funds will be forfeited. Only your original deposit amount and winnings generated from your own funds (not bonus funds) will be eligible for withdrawal.
While an active bonus is in play, maximum bet limits may apply (typically Rp 50,000 per bet for casino games and Rp 100,000 per bet for sports). Exceeding maximum bet limits while wagering a bonus may result in bonus forfeiture and voiding of associated winnings.
All bets are subject to acceptance by rp369. We reserve the right to refuse, limit, or void any bet at our sole discretion, particularly if we suspect fraudulent activity, technical errors, or violation of betting rules. Accepted bets are binding and cannot be canceled once confirmed, except in cases where odds or event information was displayed incorrectly due to technical error.
Sports bets are settled based on official results as declared by the governing sports authority (e.g., FIFA for football, FIBA for basketball). Bets on abandoned, postponed, or canceled events are typically voided unless the event is rescheduled and completed within 48 hours. Dead heat rules, tie rules, and Asian handicap settlement rules apply as detailed in our comprehensive sports betting rules available on the platform.
Live betting odds and markets update dynamically based on match events. Due to transmission delays, odds may change between the time you click to place a bet and the time the bet is confirmed. You will be notified if odds have changed, and you can accept the new odds or cancel the bet. Bets placed after an event outcome is effectively determined (e.g., after a goal is scored but before the system updates) may be voided.
All casino games on the rp369 platform use certified Random Number Generator (RNG) technology ensuring fair and random outcomes. RTP (Return to Player) percentages are displayed for each game and represent the theoretical long-term payout over millions of game rounds. Individual session results will vary significantly from stated RTP due to variance and luck.
In the event of casino game malfunction, system error, software bug, incorrect odds display, or communication failure, all affected bets and payouts are void. rp369 will refund original stakes for voided bets but is not liable for any anticipated winnings or consequential losses resulting from technical errors.
Maximum payout limits apply to sports bets and casino games as detailed in the platform rules. These limits may vary by sport, league, market type, and game. Progressive jackpot slots and live dealer games may have separate maximum payout structures as determined by the game provider.
rp369 is committed to promoting responsible gaming practices. Online gaming should be treated as entertainment, not as a means to generate income or solve financial problems. You should never gamble with money you cannot afford to lose or while under the influence of alcohol or drugs.
rp369 provides self-exclusion options for players who wish to take a break from gaming. You can request temporary exclusion periods (24 hours, 7 days, 30 days, 6 months) or permanent self-exclusion. During exclusion periods, you will not be able to log in, deposit funds, or receive promotional communications. Self-exclusion requests are processed immediately and cannot be reversed until the exclusion period expires.
You can set daily, weekly, or monthly deposit limits and loss limits through your account settings. Once set, limit increases require a 24-hour cooling-off period before taking effect. Limit decreases take effect immediately. These tools help you maintain control over your gaming budget and prevent impulsive decisions.
Enable reality check reminders to receive periodic notifications showing your session duration and net win/loss. You can also set maximum session time limits that will automatically log you out after the specified duration.
If you feel that gambling is negatively affecting your life, relationships, finances, or mental health, please seek help immediately. Contact rp369 customer support to discuss account restrictions or permanent closure. We can also provide information about professional gambling addiction support resources.
• Gambling for longer than intended or with more money than planned
• Chasing losses by continuing to gamble to win back money
• Lying to family or friends about gambling activity
• Borrowing money or selling possessions to fund gambling
• Neglecting work, school, or family responsibilities due to gambling
• Experiencing anxiety, depression, or mood changes related to gambling outcomes
The following activities are strictly prohibited on the rp369 platform and may result in immediate account suspension, termination, and forfeiture of balances:
All content on the rp369 platform including but not limited to software, graphics, logos, text, images, game designs, user interface elements, and trademarks are the exclusive property of rp369 or our licensed third-party providers. These materials are protected by Indonesian and international intellectual property laws including copyright, trademark, and patent protections.
You are granted a limited, non-exclusive, non-transferable license to access and use the rp369 platform solely for personal, non-commercial entertainment purposes. You may not:
rp369 strives to maintain uninterrupted platform availability but cannot guarantee continuous, error-free operation. The platform may be unavailable due to scheduled maintenance, technical issues, internet connectivity problems, or circumstances beyond our control. rp369 is not liable for losses resulting from service interruptions, downtime, or inability to access your account.
rp369 integrates with third-party payment processors, game providers, and sports data suppliers. We are not responsible for errors, delays, or failures caused by these third-party services. Sports betting markets rely on third-party data feeds, and while we strive for accuracy, we cannot guarantee real-time accuracy of scores, statistics, or odds.
To the fullest extent permitted by Indonesian law, rp369's total liability to you for any claims arising from your use of the platform shall not exceed the total amount you have deposited into your account during the 12 months preceding the claim. We are not liable for indirect, consequential, special, or punitive damages including loss of profits, loss of data, or emotional distress.
rp369 is not liable for failure to perform obligations due to circumstances beyond our reasonable control including natural disasters, government actions, internet failures, cyberattacks, labor disputes, or acts of terrorism. In such events, our obligations under these Terms are suspended for the duration of the force majeure event.
If you have a complaint or dispute regarding your rp369 account, transaction, bet settlement, or any other matter, you must first contact our customer support team via live chat, email, or WhatsApp. Provide detailed information about your complaint including account username, transaction reference numbers, bet IDs, and description of the issue.
rp369 will investigate complaints within 5 business days of receipt and provide a written response outlining our findings and resolution. Complex cases may require additional time, and you will be notified if extended investigation is necessary. During investigation, affected accounts or transactions may be temporarily frozen.
Decisions made by rp369 management regarding dispute resolution are final and binding. We reserve the right to make final determinations on all matters related to betting rules, game outcomes, bonus eligibility, and account management.
These Terms & Conditions are governed by and construed in accordance with the laws of Indonesia. Any disputes arising from these Terms or your use of rp369 services shall be subject to the exclusive jurisdiction of Indonesian courts.
You may request account closure at any time by contacting customer support. Upon closure, you must withdraw any remaining balance in your account (subject to wagering requirements and verification procedures). Once closed, your account cannot be reopened, and you must register a new account if you wish to resume using rp369 services in the future.
rp369 reserves the right to suspend or terminate your account immediately without prior notice if we determine that you have violated these Terms & Conditions, engaged in fraudulent activity, abused bonuses, created multiple accounts, provided false information, or engaged in any prohibited activities. Upon termination for cause, we may forfeit your account balance and any pending withdrawals.
Accounts with no login activity for 12 consecutive months are considered inactive. rp369 may charge monthly inactivity fees (typically Rp 25,000 per month) deducted from inactive account balances. Accounts with zero balance remaining after inactivity fees may be permanently closed.
rp369 reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Material changes will be communicated via email notification, platform announcement, or pop-up notification upon login. Your continued use of the rp369 platform after changes take effect constitutes acceptance of the modified Terms & Conditions.
You are responsible for regularly reviewing these Terms & Conditions to stay informed of updates. The "Last Updated" date at the top of this document indicates when the most recent changes were made. If you do not agree with modified Terms, you must discontinue use of the platform and close your account.
These Terms & Conditions and your use of the rp369 platform are governed by and construed in accordance with the laws of Indonesia, without regard to conflict of law principles. You agree that Indonesian courts shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or your use of rp369 services.
By using the rp369 platform, you consent to the jurisdiction of Indonesian courts and waive any objections to venue or inconvenient forum. Any legal action or proceeding related to your access to or use of the platform must be instituted in Indonesian courts.
For questions, concerns, or complaints regarding these Terms & Conditions or your use of the rp369 platform, please contact our customer support team:
Our support team typically responds to email inquiries within 4-6 hours and live chat inquiries within 2-5 minutes during peak hours.
Only adults 21 years or older may register and use rp369 services. Identity verification required via KTP documentation.
One account per player. Maintain password confidentiality and monitor account activity for unauthorized access.
All bonuses subject to wagering requirements and terms. Read promotion details before claiming offers.
Verified accounts receive withdrawals within 1-4 hours. Complete KYC for fastest processing.
All games use certified RNG technology. Manipulation, collusion, and fraud result in account termination.
Indonesian-speaking customer support available around the clock for all inquiries and disputes.
Our customer support team is ready to answer any questions about these Terms & Conditions.
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