Privacy Policy

Your privacy is fundamental to rp369. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our platform. We are committed to safeguarding your data with industry-leading security measures and transparent practices.

Last Updated: January 15, 2026 | Effective Date: January 15, 2026

Your Privacy Rights

This Privacy Policy outlines rp369's data protection practices and your rights regarding personal information. By creating an account or using our services, you acknowledge that you have read and understood how we handle your data. If you do not agree with this Privacy Policy, please do not use the rp369 platform.

rp369 complies with applicable Indonesian data protection regulations and international best practices for online gaming platforms. We never sell your personal information to third parties for marketing purposes.

1. Introduction

Welcome to the rp369 Privacy Policy. This document explains our commitment to protecting your personal information and describes our data handling practices in detail. At rp369, we understand that trust is essential in online gaming, and transparency about data collection and usage is fundamental to that trust.

This Privacy Policy applies to all users of the rp369 platform located at https://rp369.cam, including website visitors, registered players, and anyone who interacts with our services. It covers personal information collected through our website, mobile interfaces, customer support channels, and any other touchpoints where you interact with rp369.

We are committed to processing your personal data fairly, lawfully, and transparently. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the rp369 platform. By accepting our Terms & Conditions, you also consent to the data practices described in this Privacy Policy.

2. Data Controller

rp369 operates as the data controller for all personal information collected through our platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection regulations.

For all inquiries related to data protection, privacy concerns, or exercising your privacy rights, you may contact our Data Protection Officer through the contact information provided at the end of this Privacy Policy. We commit to responding to all privacy-related inquiries within 5 business days.

3. Information We Collect

3.1 Personal Identification Information

When you register for an rp369 account, we collect personal identification information necessary for account creation, identity verification (KYC), and regulatory compliance:

  • Full Legal Name: As it appears on your Indonesian National Identity Card (KTP)
  • Date of Birth: To verify you meet the minimum age requirement of 21 years
  • National Identity Number: From your KTP for identity verification purposes
  • Residential Address: Your current physical address in Indonesia
  • Email Address: For account communications and security notifications
  • Mobile Phone Number: For account security, two-factor authentication, and important notifications

3.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

  • Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and account holder name
  • E-Wallet Information: Account details for OVO, DANA, GoPay, ShopeePay, or LinkAja
  • Transaction History: Records of all deposits, withdrawals, bets, and account balance changes
  • Payment Card Information: When using Visa or Mastercard, card details are processed through encrypted payment gateways and not stored on our servers

3.3 Verification Documents

For KYC compliance and fraud prevention, we collect copies of official documents:

  • Indonesian National Identity Card (KTP) - front and back
  • Proof of residential address (utility bill, bank statement, government correspondence)
  • Selfie photographs holding your KTP for identity confirmation
  • Additional documentation may be requested for enhanced due diligence on large transactions

3.4 Technical and Usage Information

We automatically collect technical information when you access the rp369 platform:

  • Device Information: Device type, operating system, browser version, screen resolution
  • IP Address and Location: Your IP address and geographic location (to verify Indonesian residency)
  • Login Timestamps: Date and time of account access
  • Gaming Activity: Games played, bets placed, sports betting selections, time spent on platform
  • Browsing Behavior: Pages visited, features used, navigation patterns
  • Communication Records: Customer support chat transcripts, email correspondence, call recordings

3.5 Marketing and Communication Preferences

We record your communication preferences including consent to receive promotional emails, SMS notifications, WhatsApp messages, and personalized offers. You can update these preferences at any time through your account settings.

4. How We Collect Information

4.1 Direct Collection

Most personal information is collected directly from you when you:

  • Register a new rp369 account and complete the registration form
  • Upload verification documents during KYC procedures
  • Make deposits or request withdrawals
  • Update your account details or communication preferences
  • Contact customer support via live chat, email, or WhatsApp
  • Participate in promotions, surveys, or feedback requests

4.2 Automated Collection

Technical and usage information is collected automatically through:

  • Cookies: Small text files stored on your device to recognize returning visitors and maintain session state
  • Web Beacons: Transparent tracking pixels that monitor email open rates and page views
  • Server Logs: Automatic logging of IP addresses, timestamps, and requested resources
  • Analytics Tools: Third-party analytics services to understand platform usage patterns

4.3 Third-Party Sources

We may receive information from third parties including:

  • Payment processors confirming transaction authenticity
  • Identity verification services validating KYC documents
  • Fraud detection agencies reporting suspicious activity patterns
  • Sports data providers for betting market information

5. How We Use Your Information

rp369 processes your personal information for the following purposes:

5.1 Account Management and Service Delivery

  • Creating and maintaining your gaming account
  • Processing deposits, withdrawals, and payment transactions
  • Enabling you to place bets and play casino games
  • Tracking account balance and transaction history
  • Providing customer support and resolving inquiries
  • Communicating account-related information and updates

5.2 Regulatory Compliance and Verification

  • Verifying your identity and age (21+ requirement)
  • Confirming Indonesian residency and legal eligibility
  • Conducting Know Your Customer (KYC) due diligence
  • Preventing money laundering and terrorist financing
  • Complying with legal obligations and regulatory requirements
  • Responding to lawful requests from authorities

5.3 Security and Fraud Prevention

  • Detecting and preventing fraudulent account creation
  • Identifying suspicious betting patterns or collusion
  • Protecting against unauthorized account access
  • Monitoring for bonus abuse and multiple accounts
  • Enforcing Terms & Conditions and platform rules
  • Investigating disputes and resolving complaints

5.4 Platform Improvement and Personalization

  • Analyzing usage patterns to improve user experience
  • Personalizing game recommendations based on preferences
  • Optimizing platform performance and loading speeds
  • Developing new features and gaming products
  • Conducting internal research and analytics
  • Testing new technologies and interfaces

5.5 Marketing and Promotional Communications

  • Sending promotional offers and bonus notifications (with consent)
  • Providing personalized gaming recommendations
  • Announcing new games, features, and platform updates
  • Inviting participation in tournaments and special events
  • Sharing sports betting opportunities for BRI Liga 1, EPL, and major leagues

5.6 Responsible Gaming Support

  • Monitoring gaming behavior for problem gambling indicators
  • Implementing deposit limits, loss limits, and self-exclusion
  • Providing access to responsible gaming tools and resources
  • Proactively contacting players showing concerning patterns

6. Data Sharing and Disclosure

rp369 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data in the following limited circumstances:

6.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who assist in platform operations:

  • Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay), and international payment gateways process your financial transactions
  • Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other software suppliers receive limited account information to deliver gaming content
  • Identity Verification Services: Third-party KYC providers verify your identity documents and detect fraudulent documentation
  • Cloud Hosting Services: Secure data centers store platform information with encryption
  • Customer Support Tools: Live chat and ticketing systems process communication records

All service providers are bound by strict confidentiality agreements and data protection obligations. They may only use your information for the specific purposes we authorize.

6.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, or law enforcement when:

  • Required by Indonesian law, court order, or legal process
  • Necessary to comply with regulatory reporting obligations
  • Responding to lawful requests for information
  • Protecting our legal rights and defending against claims
  • Investigating suspected illegal activity or Terms violations

6.3 Business Transfers

If rp369 undergoes a merger, acquisition, corporate restructuring, or asset sale, your personal information may be transferred to the successor organization. You will be notified of any such change via email or platform announcement.

6.4 Aggregate and Anonymous Data

We may share aggregated, de-identified data that cannot identify individual users for research, marketing, or business intelligence purposes. This includes statistics about platform usage, popular games, betting trends, and demographic patterns.

7. Data Security Measures

rp369 implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

7.1 Technical Security Controls

  • 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using bank-grade SSL/TLS protocols
  • Secure Data Storage: Personal information is stored in encrypted databases with strict access controls
  • Firewall Protection: Network perimeter defenses block unauthorized access attempts
  • Intrusion Detection: Real-time monitoring systems identify and respond to security threats
  • Vulnerability Scanning: Regular security audits and penetration testing identify potential weaknesses
  • Multi-Factor Authentication: Optional two-factor authentication adds extra account security

7.2 Organizational Security Measures

  • Access Restrictions: Only authorized personnel have access to personal data on a need-to-know basis
  • Employee Training: Staff receive regular data protection and security awareness training
  • Confidentiality Agreements: All employees and contractors sign strict confidentiality obligations
  • Incident Response Plan: Documented procedures for responding to data breaches
  • Regular Audits: Internal and external audits verify security compliance

7.3 Payment Security

Financial transactions are processed through PCI-DSS compliant payment gateways. rp369 does not store complete credit card numbers on our servers. Tokenization technology protects card data during transactions.

Your Security Responsibilities

While we implement robust security measures, you also play a role in protecting your account:

• Create a strong, unique password and never share it with others

• Log out after using shared or public devices

• Keep your email account secure as it provides account recovery access

• Report suspicious activity or unauthorized transactions immediately

• Be cautious of phishing emails claiming to be from rp369 (we never ask for passwords via email)

8. Data Retention

rp369 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

8.1 Active Account Data

While your account remains active, we retain all personal information, transaction history, gaming activity, and communications to provide continuous service and maintain account integrity.

8.2 Closed Account Data

After voluntary account closure, we retain essential records for:

  • 7 Years: Financial transaction records, as required by Indonesian financial regulations and anti-money laundering laws
  • 5 Years: KYC documents, identity verification records, and account registration information
  • 3 Years: Gaming activity logs, bet history, and customer support communications

8.3 Inactive Account Data

Accounts with no login activity for 12 consecutive months are considered inactive. We may anonymize or delete non-essential data from inactive accounts after 24 months of inactivity, while retaining financial records as required by law.

8.4 Marketing Data

If you opt out of marketing communications, we will stop sending promotional messages but retain a record of your opt-out preference to prevent future contact. Marketing preference data is retained indefinitely unless you request complete deletion.

8.5 Legal Holds

Data subject to legal holds, pending investigations, or ongoing disputes is retained until the matter is resolved, regardless of standard retention periods.

9. Cookies and Tracking Technologies

rp369 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They contain anonymous identifiers that allow our servers to recognize your browser and remember your preferences across sessions.

9.2 Types of Cookies We Use

  • Essential Cookies: Required for platform functionality, including maintaining login sessions, remembering language preferences, and securing transactions. These cannot be disabled.
  • Performance Cookies: Collect anonymous data about platform usage, page load times, and error messages to help us improve performance.
  • Functionality Cookies: Remember your choices such as username, preferred games, and layout preferences for personalized experience.
  • Analytics Cookies: Track visitor numbers, popular pages, navigation patterns, and user journey to understand how players interact with rp369.
  • Marketing Cookies: Track effectiveness of promotional campaigns and deliver targeted advertisements based on your interests (with consent).

9.3 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify browser settings to decline cookies or alert you when cookies are being sent. Note that disabling essential cookies may impair platform functionality and prevent you from using certain features.

You can manage cookie preferences through your browser settings. For detailed instructions, refer to your browser's help documentation.

10. Your Privacy Rights

Under applicable Indonesian data protection regulations and international privacy standards, you have the following rights regarding your personal information:

10.1 Right to Access

You have the right to request a copy of all personal information we hold about you. This includes account details, transaction history, KYC documents, and communication records. We will provide this information in a structured, commonly used format within 30 days of your request.

10.2 Right to Rectification

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance with changing verified details.

10.3 Right to Erasure

You may request deletion of your personal information in certain circumstances. However, we may be required to retain some data to comply with legal obligations (financial records, KYC documents) or defend legal claims. We will inform you if we cannot fully comply with an erasure request and explain the reasons.

10.4 Right to Restrict Processing

You can request that we limit how we use your personal information, for example, if you contest the accuracy of data or object to processing. During a restriction period, we may store your information but not use it for other purposes without your consent.

10.5 Right to Data Portability

You have the right to receive personal information you provided to us in a structured, machine-readable format and transmit that data to another service provider where technically feasible.

10.6 Right to Object

You can object to processing of your personal information for direct marketing purposes at any time. We will stop sending promotional communications immediately upon receiving your objection.

10.7 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before consent was withdrawn.

10.8 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer using the contact information provided at the end of this Privacy Policy. We will verify your identity before processing privacy rights requests and respond within 30 days.

11. Children's Privacy

The rp369 platform is strictly intended for adults aged 21 years and older, in compliance with Indonesian regulations regarding online gaming. We do not knowingly collect personal information from individuals under 21 years of age.

If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete that information from our systems and terminate the associated account. Parents or guardians who believe their minor child has provided personal information to rp369 should contact us immediately so we can remove the data.

We implement age verification procedures during account registration and may request additional age verification documentation if we have reason to believe a player may be underage. Providing false age information violates our Terms & Conditions and will result in permanent account suspension.

12. International Data Transfers

While rp369 primarily serves Indonesian players, some of our service providers and technology partners may be located outside Indonesia. This means your personal information may be transferred to, stored, or processed in countries with different data protection standards than Indonesia.

When we transfer personal data internationally, we ensure appropriate safeguards are in place including:

  • Contractual clauses requiring service providers to protect data according to strict standards
  • Selection of partners in jurisdictions with adequate data protection regulations
  • Use of secure transmission protocols (encryption) during data transfers
  • Regular audits of international service providers' security practices

By using the rp369 platform, you consent to the transfer of your information to countries outside Indonesia as necessary to provide our services.

13. Changes to This Privacy Policy

rp369 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to you through:

  • Email notification to your registered email address
  • Prominent announcement on the rp369 platform homepage
  • Pop-up notification upon your next login

The "Last Updated" date at the top of this document indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the rp369 platform after Privacy Policy changes take effect constitutes acceptance of the updated policy. If you do not agree with changes, you must discontinue using our services and may request account closure.

14. Contact Information

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Data Protection Officer:

  • Email: [email protected] (plain text, not clickable)
  • Subject Line: Use "Privacy Inquiry" or "Data Protection Request" for fastest routing
  • Live Chat: Available 24/7 through the rp369 platform for general privacy questions
  • Response Time: We commit to responding to all privacy inquiries within 5 business days

When contacting us about privacy matters, please include your registered username, email address, and a detailed description of your inquiry or request. For security purposes, we will verify your identity before processing any data access, correction, or deletion requests.

256-Bit SSL Encryption

All data transmitted to and from rp369 is protected by bank-grade SSL encryption, ensuring your information remains secure during transmission.

No Third-Party Sales

We never sell, rent, or trade your personal information to third parties for their marketing purposes. Your data privacy is non-negotiable.

Secure Data Storage

Personal information is stored in encrypted databases with strict access controls and regular security audits to prevent unauthorized access.

Privacy by Design

Data protection is built into every aspect of our platform design, from minimal data collection to automatic privacy controls.

Your Rights Protected

Exercise your data rights including access, correction, deletion, and portability. We respond to all privacy requests within 30 days.

Regulatory Compliance

rp369 complies with Indonesian data protection regulations and international best practices for online gaming platforms.

Questions About Your Data Privacy?

Our team is here to help with any privacy concerns or data protection inquiries.

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